Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chocolate House’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Chocolate House' or 'us' or 'we' refers to the owner of the website whose registered office is Rhondda Heritage Park Mining Museum Coedcae Road CF37 2NP. The term 'you' refers to the user or viewer of our website.

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The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. Please see our Privacy Policy for further details.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

• We use Royal Mail Second Class as our preferred courier. This service is usually delivered within 3 working days but may be later during peak times.

• Where a product is not available, we will attempt to contact via email or telephone to arrange a comparable product to the same value or more. If we have no response within 12 hours, we will send a comparable product.

• In extreme warm weather conditions, we may advise to withhold dispatching orders. We will notify you of this through email or telephone.

• All products offered are subject to availability and can be withdrawn at any time without notice. 

• Images shown may be for illustration purposes only and actual products may differ slightly.

• If you are unsatisfied with your product, please contact us immediately (within 24 hours), or receiving your order.